Frequently Asked Questions

Explore our FAQs below

Still can’t find the answer? Feel free to send us an email –

Frequently Asked Questions

Here at ezHACH, we are all about helping, solving and assisting – it’s part of our company ethos. 

Have a look at just of our Frequently Asked Questions below and drop us an email if you have any further queries.


Decluttering is a process where you sort through your belongings and decide if the items are necessary or not, and where items belong.

The energy a professional organiser brings is infectious and eliminates the fear of getting started. Having an impartial person can help you make informed decisions on your belongings, motivating and encouraging you along the way. Two pairs of hands are better than one. We can also help you virtually if you do not need physical help but would benefit from continued motivation and support on the project.

There are many reasons that people declutter and often ask for help in doing this. Some of the most common reasons are:

  • Need more space: When storage spaces in your home have become ‘full’ over time.
  • Hard to tackle: The spaces that you keep putting off sorting out because it seems too daunting to do on your own.
  • Feeling embarrassed: Have you ever been unwilling to have people over or dread the possibility of people dropping in?
  • Time constraints: Our lives just seem to get more and more busy, you may simply not have the time to declutter yourself
  • Moving home: moving to a smaller home often calls for a need to reduce your belongings

Taking before and after photos is a really good way to see the progress made. These photos will not be shared on our website or social media without your permission and, therefore, it is your choice as to whether we take them.

All advice given is given in good faith. It is always your own decision whether or not to follow any advice given by EZ HACH. We accept no responsibility for your actions and any consequences of these.

After you get in touch, we’ll arrange a time to have an ‘initial consultation call’ that usually lasts approximately 30 minutes. We talk about the areas you wish to focus on. At this point, there is no pressure or obligation to book a session. If you want to proceed it might be that we arrange a face-to-face home assessment, or we might be able go ahead and book a date for our first session to get started.

EZ HACH provide a confidential and non-judgemental service. Our expectation is that we will be faced with messy areas, it’s all part of the job. We focus on solutions that help you gain better control in your home and space, concentrating on the present rather than the past. We aren’t aiming for perfection, just a system that works for you in your home.

No way! We will help you make a decision as to whether the item is relevant and whether you need it in your life now or whether any storage is available to move the items. It’s entirely up to you.

No. We will wipe down surfaces before putting items back on shelves or reorganising furniture, but we do not offer a cleaning service. Our focus is to create a better flow and order in your space so that you have better use of it. We can arrange a separate cleaning or deep cleaning service at an extra cost.

You will be charged for hours actually worked. While a booking will generally be made for a pre-agreed number of hours, it’s understood that it is not always possible to anticipate exactly how long will be needed. We are happy to help you relocate items and light furniture, however due to health and safety reasons, we will not be undertaking any heavy moving.

Our schedule is based around appointment bookings. We are available for both virtual and face to face support. Just get in touch and we can arrange a time and date that works for you.

You do not. We will need to schedule some check ins with you in order to discuss your belongings and the way that we use the room so that we can help to establish an organisational system that works for you. Some time together at the beginning, throughout the project and a roundup at the end is needed. The rest is completely up to you.

All members of EZ HACH are DBS checked.

We hold full Professional Indemnity and Public Liability Insurance cover for our services with Westminster Insurance.

While we will always handle your possessions with great care and consideration, accidents may happen. We shall not be liable for damage or losses and ask that you have appropriate and current insurance policies that compensate you adequately.

Charges for services are calculated per hour on total number of hours required for a project. The deposit is a 20% up-front payment on the total estimated price which helps cover any costs incurred during the project.

The deposit amount is then deducted from the final invoice. The deposit is considered non-refundable if cancellation occurs less than 48 hours prior to agreed start time. Payment terms can be discussed, but generally, payment is due in full once the invoice has been issued either by cash or direct bank transfer.

We are happy to travel to meet you at your location, the distance required, and any surcharges will be discussed during the consultation. If parking is restricted and a parking permit is not available, any parking costs incurred will be chargeable together with the congestion charge (London zones).

It is possible to reschedule up to 48 hours before our scheduled appointment at no fee. Cancellations are sometimes unavoidable. Any cancellation by you within 24 hours of the agreed start time may, at the discretion of EZ HACH, incur a charge of any expenses accrued to date. A charge of up to 50% of the agreed total price for any cancellations less than 24 hours of the agreed start time.

EZ HACH offers a fully confidential service and will not divulge any information to a third party without your approval. If you are kind enough to give a testimonial and/or photographs they will be used only with your prior consent. Please see our privacy policy here.

EZ HACH follows the written code of ethics provided by the Association of Professional Declutters and Organisers UK (APDO). The APDO code of ethics can be found here.

We are registered with the Information Commissioner’s Office (ICO).


We are proud to work with some highly established companies in the United Kingdom, Cyprus, Greece and Saudi Arabia!

Have a look at just of our Partners below and explore their capabilities through our dedicated page.

Contact Us

Request a free consultation and no obligation quote

Whether you have a simple query about our expertise or would like to proceed with one of our services, simply use the button below to contact us.

Alternatively, you can email or call +44 (0)7711 577488 .

We can provide online consultations through Skype, Zoom, WhatsApp or any other video platform at a time that is convenient for you.

We look forward to hearing from you no matter the size or scope of your project for your home, property or office.